Forbes contributors publish independent expert analyses and insights. Mark Settle is a seven time CIO and the author of two books on IT management. Perhaps Sam Altman is right. Perhaps agentic AI ...

As technology continues to evolve, so does the future of service operations and in particular how knowledge can improve productivity and knowledge worker outcomes. Advancements in natural language ...

Satya Nadella made a distinction between "knowledge workers" and "knowledge work" in a recent interview. The Microsoft CEO said the definition of cognitive labor will evolve as AI grows more powerful.

Studies are largely optimistic about the ability of standardized procedures to constrain decision-makers’ biases and produce more equitable results across fields. However, work that embraces ...