Quality management systems are really just about one thing: quality. But assuring quality in your products and services has a nice ripple effect of increasing customer satisfaction and keeping them ...

Quality system objectives were originally introduced as part of the ISO 9001:2000 quality management system. ISO 9001:2000 mandated the use of quality objectives at every important area of a company's ...

"Todo está bajo control. (Everything is under control.)” These were the closing words of the last of four scenarios of an audio exercise played at a workshop on the radiation safety and security of ...

The idea of management by objectives (MBO), first outlined by Peter Drucker and then developed by George Odiorne, his student, was popular in the 1960s and 1970s. In his book “The Practice of ...