A recent study from the Harvard Kennedy School at Harvard University — called The Formality Effect — is providing a new perspective on effective government communications. The main finding is that ...

For far too long, the health care industry has used way too many long sentences and confusing words. For instance, health insurance plans often use terms like PCP, EOB, precertification, coinsurance, ...

Plain language is communication that people can easily understand at first reading. Plain language does not use jargon or slang, but simple words and terms to make a topic more relatable and ...

There is a telling Calvin and Hobbes comic in which Calvin expresses a newfound realization about writing: “With a little practice, writing can be an intimidating and impenetrable fog!” As evidence, ...

Using Plain Language in communications has shown substantial results in saving customers time, resources, and most of all, headaches that result from confusion. This downloadable playbook gives ...

Consumers don't trust what they don't understand. It makes digital service and social media companies that depend on dense terms-of-use contracts some of the least trusted companies out there. But ...

The Spell It Out toolkit provides guidance on avoiding unnecessary jargon, using plain language principles, and fostering an inclusive work environment. The Canadian Centre for Occupational Health and ...

In this author’s opinion, one of the great disservices that we, as lawyers, are told in law school is the notion that using “legalese,” pseudo-Latin prose, and/or long-winded lawyer sounding words and ...

Rep. Nick LaLota, a Republican from Long Island, is making a second push to simplify federal contracts so more small businesses can understand and compete for them. One barrier that keeps small ...