CORA Loyalty, the loyalty portfolio arm of CORA Group ("CORA"), advises financial institutions to move beyond product-based rewards and adopt enterprise loyalty strategies that recognize and reward ...

Tension: Hotel loyalty programs have achieved record membership growth while simultaneously eroding the very loyalty they ...

CrowdStrike gets a Buy rating as AI-driven, cloud-native network effects fuel retention and growth—plus key risks to watch.

Abstract: In the era of digital transformation, customer feedback has become crucial for improving service quality. This study aims to enhance customer satisfaction through sentiment analysis ...

Abstract: To maintain development and foster customer loyalty in the ever-changing e-commerce industry, consumer relationship management (CRM) is essential. To keep up with consumers' ever-evolving ...