Customer experience lessons don’t only come from dashboards, surveys and competitive analysis. Sometimes, they show up in places we’ve watched a dozen times — just not through our CX lens. During the ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

At 7 p.m. Sunday, Dec. 7, the community is invited to attend a Service of Nine Lessons and Carols. This presentation - which is taking the place of First United Methodist Church’s annual Christmas ...

In this video, I capture a sweet moment as a mom gently teaches her little boy about my working service dog. She explains why service dogs wear special gear and why it’s important not to interrupt ...

Mita Mallick shares five key insights from her new book, The Devil Emails at Midnight: What Good Leaders Can Learn From Bad Bosses. The silver lining that comes from working for several bad bosses?

Each of the strumming patterns in this lesson is progressive in that they build off each other. You may be familiar with one or two of them, but it's still recommended that you go through the entire ...

Documents subpoenaed by the Senate Committee on Homeland Security and Government Affairs show major failures among the six U.S. Secret Service (USSS) agents who were suspended without pay in response ...

Salesforce has had over one million AI agent-customer conversations. The company launched AI agents on its Salesforce Help site in October 2024, a full-screen experience that makes getting support ...

Joshua Lee spent 13 years as an accountant at EY before leaving to launch his own business. Lee took away five lessons from EY that he applied to his career as an entrepreneur and investor. He learned ...

Editor’s Note: This story is a part of Peak, The Athletic’s new desk covering leadership, personal development and success through the lens of sports. Peak aims to connect readers to ideas they can ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...

Stories and lessons from John P. Calamos Sr., a rags-to-riches self-made American billionaire Sky's the Limit: Lessons in service, Entrepreneurship and Achieving the American Dream tells the ...