Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

You don't want to be that person, the one who is rude to their server. From dining and dashing to leaving a mess, avoid these ...

A company spokeswoman said “a software issue” was to blame for the outage, which disrupted cellular and data service for over ...

What can AI actually do? In this series, we separate the hype from reality, outlining AI’s strengths and its critical limits.

Amazon online shoppers have been warned to remain vigilant when answering phone calls from 'customer service representatives' ...

Verizon is offering a $20 account credit following the massive January 14 outage. Learn how to redeem it via the myVerizon ...

Following its nationwide outage, Verizon is offering customers a $20 account credit as an apology and compensation.

The Federal Communications Commission is letting Verizon lock phones to its network for longer periods, eliminating a ...

If GenAI is going to go mainstream and not just be a bubble that helps prop up the global economy for a couple of years, AI ...

The bank is using GenAI-powered chatbots with a human in the loop, to streamline mortgage applications. It is also testing speech-to-speech models ...

The execution-first approach has made IBT a trusted outsourcing partner across industries where failure is not an ...

Discover four effective strategies to safeguard your business during a recession and ensure stability in turbulent times.