Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

The bank is using GenAI-powered chatbots with a human in the loop, to streamline mortgage applications. It is also testing speech-to-speech models ...

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

You don't want to be that person, the one who is rude to their server. From dining and dashing to leaving a mess, avoid these ...

Close to 13,000 recently issued Irish passports are being recalled due to a printing error. The Irish government's Department ...

The execution-first approach has made IBT a trusted outsourcing partner across industries where failure is not an ...

Discover four effective strategies to safeguard your business during a recession and ensure stability in turbulent times.

The service industry "is being defined by a dramatic escalation in rage, uncivility, crises responses and class-based ...

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Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer service experiences Survey of more than 600 U.S. consumers shows frustration ...