The average monthly electric bill continues to climb, and new data suggests JEA customers are feeling the strain.
Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...
Consumer trust can be fragile. During the holiday season, 24% of shoppers reported receiving a biased product recommendation from an AI chatbot based on a stereotype. Among those shoppers, 32% lost ...
Annual FedEx Returns Survey highlights growing consumer demand for ease and transparency, alongside increased satisfaction of ...
Dallas city executives are again asking council members to offer feedback on the city’s citizen satisfaction survey. Here’s ...
Insure.com reports that the best auto insurance for 2026 includes Travelers, GEICO, and Nationwide, with premiums varying ...
Consumers’ response to AI and automation is largely positive, but a majority still say humans provide better support, a ...
As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...
TROY, Mich.: 17 Dec. 2025 — According to the J.D. Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study, SM released today, rising costs are the primary driver of declining ...
A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...
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