A recent study from the Harvard Kennedy School at Harvard University — called The Formality Effect — is providing a new perspective on effective government communications. The main finding is that ...

For far too long, the health care industry has used way too many long sentences and confusing words. For instance, health insurance plans often use terms like PCP, EOB, precertification, coinsurance, ...

Plain language is communication that people can easily understand at first reading. Plain language does not use jargon or slang, but simple words and terms to make a topic more relatable and ...

Using Plain Language in communications has shown substantial results in saving customers time, resources, and most of all, headaches that result from confusion. This downloadable playbook gives ...

There is a telling Calvin and Hobbes comic in which Calvin expresses a newfound realization about writing: “With a little practice, writing can be an intimidating and impenetrable fog!” As evidence, ...