Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The FBI recently raided the home of a Secret Service agent on Vice President JD Vance’s detail in an alleged tax and wire fraud case involving millions of dollars in donations and grants. In the ...

For the past decade, customer journey design has assumed one thing: the customer is human. A real person. Messy. Emotional. Overloaded. Someone who needs clarity, reassurance, and a sense of progress ...

A federal judge has allowed most claims in a senior Secret Service agent’s lawsuit alleging a hostile workplace, retaliation, and discrimination to move forward despite Department of Homeland Security ...

Patronus AI, the artificial intelligence evaluation startup backed by $20 million from investors including Lightspeed Venture Partners and Datadog, unveiled a new training architecture Tuesday that it ...

Many have negative associations when it comes to customer service provided by artificial intelligence, but Chetan Dube insists it can be done right. The 59-year-old billionaire AI pioneer is the CEO ...

Training represents one of the largest investments call centers make in their workforce, yet many organizations struggle to demonstrate its actual value. Post-training assessments might show that ...

Somil Gupta is the Head of AI & Infrastructure at Broccoli AI, a Y Combinator-backed company building voice agents for the trades industry. The home services industry, including trades like HVAC, ...

One of the promises underwriting the AI boom is that software will be able to use computers on our behalf. At the low end, this looks like the “deep research” tools AI firms have already released that ...

According to @elevenlabsio, TELUS Digital has reported a 20% reduction in time to proficiency for new hires by leveraging the ElevenLabs Agents Platform. At the ElevenLabs Summit, Mitch Lieberman ...

Target launched a new internal training program aimed at helping new hires enhance the in-store customer experience. The internal team member training program, called "10-4," was shared with Target's ...