Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

You don't want to be that person, the one who is rude to their server. From dining and dashing to leaving a mess, avoid these ...

What can AI actually do? In this series, we separate the hype from reality, outlining AI’s strengths and its critical limits.

A company spokeswoman said “a software issue” was to blame for the outage, which disrupted cellular and data service for over ...

Verizon is offering a $20 account credit following the massive January 14 outage. Learn how to redeem it via the myVerizon ...

Amazon online shoppers have been warned to remain vigilant when answering phone calls from 'customer service representatives'. Whilst it might seem like they have your best interest at heart, it could ...

If you receive a package addressed to a previous resident or someone else at your mailing address, don't open it. You should ...

Following its nationwide outage, Verizon is offering customers a $20 account credit as an apology and compensation.

I make it my business to have good relationships with politicians across the political spectrum, and it’s rare that I’m not ...

The Federal Communications Commission is letting Verizon lock phones to its network for longer periods, eliminating a ...

The execution-first approach has made IBT a trusted outsourcing partner across industries where failure is not an ...

The bank is using GenAI-powered chatbots with a human in the loop, to streamline mortgage applications. It is also testing speech-to-speech models ...