Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

You don't want to be that person, the one who is rude to their server. From dining and dashing to leaving a mess, avoid these ...

Editorial Note: Talk Android may contain affiliate links on some articles. If you make a purchase through these links, we will earn a commission at no extra cost to you. Learn more. Customer support ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer service experiences Survey of more than 600 U.S. consumers shows frustration ...

What can AI actually do? In this series, we separate the hype from reality, outlining AI’s strengths and its critical limits.

The service industry "is being defined by a dramatic escalation in rage, uncivility, crises responses and class-based ...

A company spokeswoman said “a software issue” was to blame for the outage, which disrupted cellular and data service for over ...

Verizon's service is now recovering following a major outage which left many users reporting no service and seeing an SOS ...

Amazon online shoppers have been warned to remain vigilant when answering phone calls from 'customer service representatives'. Whilst it might seem like they have your best interest at heart, it could ...

If you receive a package addressed to a previous resident or someone else at your mailing address, don't open it. You should ...