Verizon’s website says affected customers will receive a text message alerting them that their $20 is available, and once it ...

Verizon says it's working to restore service. But if your Verizon device still shows "SOS" instead of service bars, you're ...

The bank is using GenAI-powered chatbots with a human in the loop, to streamline mortgage applications. It is also testing speech-to-speech models ...

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

You don't want to be that person, the one who is rude to their server. From dining and dashing to leaving a mess, avoid these ...

Close to 13,000 recently issued Irish passports are being recalled due to a printing error. The Irish government's Department ...

The execution-first approach has made IBT a trusted outsourcing partner across industries where failure is not an ...

Discover four effective strategies to safeguard your business during a recession and ensure stability in turbulent times.

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Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer service experiences Survey of more than 600 U.S. consumers shows frustration ...